Privacy Policy
At Samala Suites Bangkok, we are committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information.
Personal Information We Collect
Personal information refers to any information or opinion that can identify an individual. Examples of personal information we may collect include your name, postal address, email address, telephone number, and other contact details.
We may collect this information through various channels, including when you submit enquiries, make reservations, communicate with us by email, or use our services. While our website may contain links to third-party websites, we are not responsible for the privacy practices or content of those external sites.
Purpose of Collection
We collect personal information primarily to provide our services, manage reservations, communicate with guests, and deliver relevant information about our products, services, and promotions.
In certain circumstances, we may also use your personal information for purposes related to the original reason for collection, where such use would be reasonably expected. You may opt out of receiving marketing communications at any time by contacting us in writing.
Where appropriate, we will explain why personal information is being collected and how it will be used.
Sensitive Information
Under applicable privacy legislation, sensitive information may include details relating to racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, criminal records, or health information.
Samala Suites Bangkok will only collect, use, or disclose sensitive information:
• For the specific purpose for which it was provided;
• For a purpose directly related to the original purpose of collection;
• With your consent; or
• Where required or permitted by law.
Collection from Third Parties
Where practical, we will collect personal information directly from you. However, there may be occasions when information is provided to us by authorised third parties, such as travel agents, booking platforms, or corporate partners.
In such cases, we will take reasonable steps to inform you of the information received and how it may be used.
Disclosure of Personal Information
We may disclose your personal information in the following circumstances:
• When you have provided consent for us to do so;
• To service providers and business partners assisting us in delivering our services;
• Where disclosure is required or authorised by applicable laws and regulations.
Security of Personal Information
We take reasonable measures to protect personal information from misuse, loss, unauthorised access, modification, or disclosure.
When personal information is no longer required for the purpose for which it was collected, we will take appropriate steps to securely destroy or permanently anonymise the information, unless retention is required by law or legitimate business purposes. Certain records may be retained for a minimum period of seven (7) years.
Accessing and Updating Your Information
You may request access to the personal information we hold about you and request corrections if any information is inaccurate, incomplete, or out of date.
Requests should be submitted in writing. While Samala Suites Bangkok does not charge a fee for access requests, an administrative charge may apply for providing copies of records.
To protect your privacy, we may ask you to verify your identity before releasing any personal information.
Maintaining Accurate Information
We are committed to ensuring that the personal information we hold is accurate, complete, and current. If your details change or you believe any information we hold is incorrect, please contact us promptly so that we can update our records.
Changes to This Policy
Samala Suites Bangkok reserves the right to update or amend this Privacy Policy from time to time. The most current version will always be available on our website.
Privacy Enquiries and Complaints
If you have any questions, concerns, or complaints regarding this Privacy Policy or the handling of your personal information, please contact us:
Samala Suites Bangkok
Email: gm@samalahotelbangkok.com