GENERAL INFORMATION
Where is SAMALA SUITE located?
SAMALA SUITE is centrally located in Bangkok, just minutes from BTS Asok and Terminal 21 Mall, with easy access to Bumrungrad International Hospital.
What time is check-in and check-out?
Check-in is from 2:00 PM, and check-out is until 12:00 PM. Early check-in and late check-out are subject to availability.
Do you allow smoking in the rooms?
All suites are non-smoking. Designated smoking areas are available outside the property.
Is parking available?
Yes, complimentary on-site parking is available for guests.
RESERVATIONS & PAYMENT
How can I make a reservation?
You can book directly through our website samalasuitesbangkok.com.
What payment methods are accepted?
We accept major credit cards (Visa, MasterCard, AMEX), debit cards, and cash.
Do I need to pay in advance?
Some offers require prepayment, while others allow flexible payment at check-in. Please check the booking conditions for your chosen rate.
What is your cancellation policy?
Cancellation policies vary depending on the rate plan. Flexible bookings usually allow cancellation up to 24 hours before arrival, while promotional rates may be non-refundable.
ROOMS & SUITES
What room types are available?
We offer Deluxe Suites, Grande Suites, and Family Suites, all featuring modern design, premium bedding, and city views.
Do rooms include breakfast?
Breakfast is included with selected packages. Room-only rates are also available.
Are extra beds available?
Yes, extra beds can be arranged at an additional charge. Baby cots are complimentary, subject to availability.
DINING & FACILITIES
Do you have restaurants on-site?
We do not have restaurants on-site.
Is room service available?
Yes, room service is available daily from 6:00 AM – 10:00 PM.
Do you have a fitness center or pool?
There is no fitness center at the property. A rooftop pool will be available soon; however, the opening date is yet to be confirmed. Guests may use the fitness facilities at Samala Hotel Bangkok.
TRANSPORTATION
Do you provide airport transfers?
Airport transfers can be arranged at an additional cost. Please contact our front desk in advance to confirm rates and availability.
Is there a shuttle service?
Complimentary shuttle service runs to BTS Asok, Terminal 21 Mall, and Bumrungrad Hospital. Schedules may vary by season.
FAMILY & ACCESSIBILITY
Is the hotel family-friendly?
Yes, we offer spacious connecting rooms, baby cots, and child-friendly dining options.
Is the hotel accessible for guests with disabilities?
Yes, SAMALA SUITE provides wheelchair assistance. Fully accessible rooms and facilities are not available.
SPECIAL OFFERS & LOYALTY
Do you have special promotions?
Seasonal promotions are available throughout the year. Please check our website for current offers.
Do you have a loyalty program?
Yes. SAMALA SUITE offers a Loyalty Program with a 15% discount on all bookings made directly through our website. Enrollment is free.
MEDICAL STAY
Do you offer long-stay packages for hospital visitors?
Long-stay packages may be available for guests visiting Bumrungrad International Hospital. Availability and pricing depend on the season — please contact the hotel directly for details.
Is Wi‑Fi free?
High‑speed Wi‑Fi is complimentary throughout the hotel.
POLICIES
Are pets allowed?
Pets are not permitted.
Do you require a deposit?
A refundable security deposit of THB 3,000 is required upon check-in.
SERVICES
Do you provide laundry service?
Yes, same‑day laundry and dry cleaning services are available.